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889 Advance Tensabarrier®
The QueueWay Post
Lawrence Metal posts
The QUEUE MANAGEMENT (QM) application grants customer services with an organized and consistent structure across an entire service network, by implementing operational and analytical tools that transform customer interactions into more efficient, productive and pleasant experiences.
This powerful tool enables the most efficient workload planning and distribution reduces transaction times and increases overall productivity, allowing staff to deliver a more focused and personalized service.
It also provides multiple methods of customer intake and their identification, control over the services delivered at every service desk and tools to prioritize them according to customer flow demands.
Every single customer interaction will be consolidated and presented in clear KPIs and insights on service performance, so the business can ground its branch transformation processes on solid data.
FEATURES
- — Centralized Web Application
- — Complete Operational Tools
- — Queuing Kiosk Management
- — Flexible Queuing Algorithm Management
- — Real-time Dashboards & KPIs
- — Management Reports
- — Internal & External Alerts and Notifications
- — Multi-Language Support
- — Customer Identification support
The DIGITAL SIGNAGE (DS) application allows turning every waiting minute into the perfect opportunity to reach out to customers and start building solid business relationships.
It has been designed to operate as a pure signage platform and its main objective is to convert wait time into quality time. Especially when associated with QM modules, it creates an experience that is both pleasurable and useful for the customer and an amazing communication opportunity for the business.
It allows the personalization of screen layouts with the many customization features available, branding them with the visual identity of each business, implementing a uniform framework from which to deliver consistent communication and engaging content.
FEATURES
- — Centralized Web Management
- — Seamlessly Integrated with QM modules
- — Multiple Layout Templates
- — Screen customization
- — Gallery & Playlist management
- — Signage Device Management
- — Ticket Voice Call
- — All Industry-Standard Media Formats Supported
- — TV Tuner Ready
- — Multi-language support
- — Integration-ready through APIs
The FEEDBACK SURVEYS (FS) application allows understanding how customers rate the quality of service being provided to them, and use the knowledge obtained to deliver continuous improvement to their experience.
Using this application, customers can give immediate simple feedback on how they perceive their customer experience, giving the business real-time indicators and consolidated detail on results and performance.
In order to reach out to customers in whatever way is the most convenient to them, this application makes available a multitude of device and web endpoints in which to distribute simple rating surveys to customers, in the most common market surveying methods (C-SAT, D-SAT, NPS).
FEATURES
- — Centralized Web Application
- — Complete survey customization tools
- — Implements simple ratings (C-SAT, D-SAT, NPS)
- — Real-time Dashboards & KPIs
- — Management Reports
- — Internal & External Alerts and Notifications
- — Multi-Language Support
- — Multi-channel implementation
- — Integration-ready through APIs
The BUSINESS ANALYTICS (BA) module brings to life all of the collected and generated data, suggesting operational courses of action and pointing the way for strategic performance improvement.
It allows reaching the maximum potential of each INLINEXPERENCE application, consolidating the data produced by each and giving the business the tools to create reports with customizable detail levels to produce a solid perspective on service performance and customer behavior patterns.
The BA also includes incredibly powerful tools like a workflow simulator that helps managers understand how certain changes in configuration will affect service performance, and even apply predictive models, using historical data to help predict what will be the customer service demands, in a given future date and time.
FEATURES
- — Centralized Web Management
- — Customizable Dashboards
- — Dedicated Dashboards for every IX module
- — Ad-hoc and Scheduled Report generation and distribution
- — Pivot Table for creating your own datasets
- — Export the results in multiple formats
- — Performance analysis and management
- — Workflow Simulator
- — Predictive Models
- — Seamlessly Integrated with all IX modules
- — Integration-ready through APIs
The MOBILE APP (MA) is a trendy modular channel to allow customers to choose the most convenient way to get service, reducing their wait time to an absolute minimum and making transactions more efficient.
The ability to book a specific date and time, the inherent mobility of the app, enabling access to services anytime, anywhere, and the amazing savings in precious time, are some of the greatest advantages this module offers to customers.
It also allows delivery of targeted marketing content and campaigns and can even collect customer feedback through surveys sent after service transactions.
FEATURES
- — Available for Android, iOS & Web App
- — Book appointments for a specific time, place & service
- — Quick and simple check-in with 1D/2D barcode option
- — Location based map services & assisted navigation
- — Access to queue statistical information for each branch / service
- — Request tickets & remotely join queues
- — Queue status & ticket call monitoring
- — Push notifications
- — Multimedia content delivery
- — Feedback surveys
- — Integration-ready with other apps through APIs
Our Customers
Our continued expansion and the introduction of new product lines, targeted at different market sectors, means that we are always looking for new distributors or representation. Additional to our partner network, our products are featured in many sector-specific business-to-business catalogue operations and other reseller channels, including online, through e-commerce and key marketplaces.
Get in touch
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