The BUSINESS ANALYTICS (BA) module brings to life all of the collected and generated data, suggesting operational courses of action and pointing the way for strategic performance improvement.

It allows reaching the maximum potential of each INLINEXPERENCE application, consolidating the data produced by each and giving the business the tools to create reports with customizable detail levels to produce a solid perspective on service performance and customer behavior patterns.

The BA also includes incredibly powerful tools like a workflow simulator that helps managers understand how certain changes in configuration will affect service performance, and even apply predictive models, using historical data to help predict what will be the customer service demands, in a given future date and time.

FEATURES

• — Centralized Web Management
• — Customizable Dashboards
• — Dedicated Dashboards for every IX module
• — Ad-hoc and Scheduled Report generation and distribution
• — Pivot Table for creating your own datasets
• — Export the results in multiple formats
• — Performance analysis and management
• — Workflow Simulator
• — Predictive Models
• — Seamlessly Integrated with all IX modules
• — Integration-ready through APIs