At Tensator, we’re committed to providing high-quality service and maintenance support tailored to your needs. Our solutions are designed to keep your systems running smoothly, ensuring long-term reliability and optimal functionality.
Ongoing maintenance is essential to keep your Tensator® solutions operating at their best. We offer custom maintenance packages designed to preserve the reliability and performance of your equipment. We also supply helpful guides and resources to support your team with simple maintenance tasks in-house.
For maintaining Tensabarriers and related products, we recommend regular cleaning with non-abrasive cloths and mild detergents, checking for wear and tear, and ensuring all components are securely fastened.
For more on our cleaning guidelines, follow this link: Product Cleaning Guidelines
Our expert installation team ensures your Tensator systems are set up quickly, correctly, and ready for immediate use. From planning to full integration, we manage the process to ensure a seamless deployment and optimal operation.
Following installation, we provide extensive aftercare, including calibration of systems, user demonstrations, and performance checks to guarantee everything works as intended.
Our dedicated support team is here to help resolve any technical or operational concerns, ensuring minimal disruption to your day-to-day activities.
We offer a variety of additional support options, including onsite staff training, a dedicated phone support line, and access to engineers through our rapid response service. A full inventory of replacement parts is also maintained for swift and efficient repairs.
Tensator provides a wide selection of service agreements, from enhanced first-year packages including faster callouts and scheduled maintenance visits, to long-term cover tailored to the life of your products.
Standard Service Contracts come with 24 or 48-hour response times, and we also create fully customised agreements with guaranteed response times to meet your specific operational needs—giving you confidence that expert help is always within reach.